Refund Policy

DELITE GLOBAL NEST IS AN INTERMEDIARY

 

Delite Global Nest does not provide, own or control any of the Travel Products

unless specifically specified. Such travel or related services are owned,

controlled or made available by third parties (hereby referred to as “Travel

Providers”) either directly or as an agent or sub-agent. Delite Global Nest acts

as a middleman solely to assist Customers in collectively gathering travel

information about various available travel services, determining the availability

of travel-related products and services, making legitimate reservations or

otherwise transacting business with travel suppliers, and for facilitating travel

requirements. You agree that Delite Global Nest only provides intermediary

services in order to facilitate services to you. The Travel Providers are

responsible for the Travel Products. The travel provider’s Terms and privacy

policies apply to your booking so you must agree to, and understand those

Terms. Further, the terms of the actual travel provider apply to your travel, so

you must also agree to and understand those terms. Your interaction with any

travel provider accessed through our Platforms is at your own risk and Delite

Global Nest does not have any responsibility should anything go wrong with

your booking or during your travel. Delite Global Nest is not the last mile

service provider to you and therefore Delite Global Nest shall not be deemed to

be responsible for any lack or deficiency of services provided by any person or

entity. You agree to abide by the terms of use imposed by any supplier with

whom you elect to deal, including, but not limited to, payment of all amounts

when due and compliance with the supplier's rules and restrictions regarding

availability and use of fares, products, or services.

 

Delite Global Nest hosts content, including prices, made available by or

obtained from Travel Providers. Delite Global Nest is in no way responsible for

the accuracy, timeliness or completeness of such content. Since Delite Global

Nest has no control over the Travel Products and does not verify the content

uploaded by the Travel Providers, it is not possible for us to guarantee the prices

displayed on our Platforms. Prices change constantly and additional charges

(e.g. payment fee, service charges, checked-in luggage fee, local taxes and fee)

may apply, so you should always check whether the price asked for a booking is

the one you expected.

 

If you refer to or make a booking through our Platforms for Travel Products,

that booking is made with the Travel Providers named on the booking page and

our Platforms only act as a Customer interface. Accordingly, Delite Global Nest

has no responsibility for the booking or the Travel Products because Delite

Global Nest has no involvement in creating the description of the Travel

Products, in defining the price and any fee, and in providing the Travel Products

that you book. If you have any issues or disputes around your booking and/or

 

the Travel Products, you agree to address and resolve these with the Travel

Providers and not with Delite Global Nest. Delite Global Nest at its own

discretion may or may not assist you to resolve issues with Travel Providers

when necessary.

 

Fee PAYMENT

Delite Global Nest reserves the right to charge listing fee for certain listings, as

well as transaction fee based on certain completed transactions using the

services. Delite Global Nest further reserves the right to alter any and all fee

from time to time, without notice.

 

The Customer shall be completely responsible for all charges, fee, duties, taxes,

and assessments arising out of the use of the services.

 

In case, there is a short charging by Delite Global Nest for listing, services or

transaction fee or any other fee or service because of any technical or other

reason, it reserves the right to deduct/charge/claim the balance subsequent to the

transaction or any future transaction with that Customer at its own discretion.

FAILED BOOKING POLICIES

 

 In certain rare scenarios, some booking reservations may not get

confirmed for any reason whatsoever. Such a booking is hereby referred

to as “Failed Booking(s)”.

 Delite Global Nest endeavours to provide superior corrective measures to

Failed Bookings. However, Delite Global Nest is not under any

obligation to make another booking in lieu of or to compensate or replace

the unconfirmed one. All subsequent further bookings will be treated as

new transactions with no reference to the earlier unconfirmed reservation.

 In the case of Failed Bookings, Delite Global Nest shall try to contact you

using the contact information from the reservations process within 24

hours of the Failed Booking.

 You will be issued a refund or Delite Global Nest may offer you to

rebook a similar Travel Product to/at your destination from the ones

available at that time.

 If the amount of the alternate travel product booking is lower than the

amount of the Failed Booking amount, the Balance Amount shall be

refunded to you.

 If the amount of the alternate travel product booking is higher than the

amount of the Failed Booking amount, the Balance Amount shall be

collected from you. An email requesting additional payments shall be

sent to the email address provided by you while booking the original

Failed Booking. The additional payment link contained in this email shall

 

be valid only for a specific time as mentioned in the email. If you fail to

make the additional payment for the alternate travel product within the

stipulated time period, it shall be deemed that you are not interested

anymore in this alternate travel product and you will be issued a refund

for the Failed Booking.

 In case we are unable to make contact with you, we shall issue a refund

for the Failed Booking.

 Any such refunds shall be processed within 7 days of the Failed Booking.

 The refund will be credited back to the same account from where the

payment was made or credited to the Customer’s account balance. For

example, if you used a credit card for booking, Delite Global Nest will

make an appropriate charge reversal on the same credit card.

 In some special cases, a charge reversal may not be possible. For

example, deactivation or expiry of the credit card used during booking. In

such a case, other modes of payment may be used. Understandably, the

refund process time taken for special cases may take more time than

usual.

 

COUPON CODES

Coupon or promotion codes may be issued by Delite Global Nest or any of its

third-party associates from time to time which may be availed on our Platforms

as a discount coupon. Customers are advised that the promotional offer of using

Promotion Codes for receiving discounts can be availed only if correct and full

details (of the promotional code) are filled in at the time of making the booking.

In case if the Customer fails to enter the promo code before making the

booking, the company shall not be liable to give any credit to the Customer after

the booking has been made.

 

Considering there are multiple promotional offers running on our Platforms,

Customers can avail the benefit of only one offer at a time. No two promotional

codes can be combined at the time of making a booking.

Promotional discounts may be applied only on the base fare or amount for all

services unless explicitly specified. Discounts may not be applicable for any

additional components including taxes unless explicitly specified.

On cancellation of bookings done using promotional codes, the cancellation

charges are calculated on the total price before discount. For such bookings, an

additional Delite Global Nest cancellation charge may be applied and deducted

from the refund amount after applying the service provider’s cancellation

policy.

 

NO SHOW / UNUTILISED TRAVEL BOOKINGS

 

Customers shall request Delite Global Nest for any refunds against underused,

unused or 'no show' Travel Products’ booking for any reasons within 90 days

from the date of departure for the air ticket and/or the date of check in for the

hotel booking and/or start date in case of other Travel Products. Any applicable

refunds would accordingly be processed as per the defined policies of the

service provider, travel provider, and Delite Global Nest as the case may be. No

refund would be payable for any requests made after the expiry of 90 days as

above and all unclaimed amounts for such underused, unused or 'no show'

Travel Products’ booking shall be deemed to have been forfeited.

INSURANCE

Unless explicitly provided by Delite Global Nest in any specific service or

deliverable, obtaining sufficient insurance coverage is the obligation/option of

the Customer and Delite Global Nest doesn't accept any claims arising out of

such scenarios.

Insurance, if any, provided as a part of the service/ product by Delite Global

Nest shall be as per the terms and conditions of the insuring company.

Customers shall contact the insurance company directly for any claims or

disputes and Delite Global Nest shall not provide any express or implied

undertakings for acceptance of the claims by the insurance company.

CURRENCY AND PAYMENTS

Some Travel Products may also be sold in another currency than the one present

or chosen by you for the display of the search results. Our currency conversion

is for information purposes only and should not be relied upon as accurate and

real time; actual rates may vary and your payment provider (e.g. your credit

card company) may charge conversion fee or service charges and apply another

date’s currency rate.

Delite Global Nest reserves the right to cancel your booking if full payment is

not received in a timely fashion.

MODIFICATIONS & REFUNDS

The following are general Terms for modifications and refunds:

 Any amendment or modification requests made by you post booking

may be at the sole discretion of Delite Global Nest and/or the service

provider.

 

 Such amendment or modification requests may incur an additional

cost which shall be communicated to you before implementing the

amendment or modification request.

 Delite Global Nest may not accept amendment requests if the service

(e.g.: check-in or travel date) is within 24 Hours.

 In some cases, the refunds shall be done by the service provider

directly to you and Delite Global Nest shall not be responsible for

ensuring any refunds whatsoever.

 Your bank may debit its own separate charges from refunds made to

your credit card or bank account.

 Delite Global Nest doesn't support changes and modifications to most

online bookings once they're made.

FLIGHTS TERMS OF USE

Flight terms:

 The total price displayed on our Platforms includes all applicable

government taxes.

 You are required to pay the entire amount prior to the confirmation

of your booking.

 All flight bookings on our Platforms shall additionally be governed

by the terms and conditions as laid out by the respective Airlines /

Supplier. We recommend Customers to refer airlines terms and

conditions before booking the ticket.

 By accepting our booking terms, you are deemed to have agreed to

terms & conditions of the respective airlines.

 If you have purchased an airfare, please ensure you read the full

terms and conditions of carriage issued by the airline or any other

travel supplier, which can be found on that airline’s/supplier’s

website.

 Airlines may, with or without notice, cancel or reschedule your flight.

It is your responsibility to check on the scheduled departure time

ahead of travel. Delite Global Nest may communicate this change in

schedule with you on best effort basis.

 Delite Global Nest shall not be responsible for, or the failure to

inform you of, any cancellation of your flights, or changes in your

flight schedule. To minimise the impact on your travel plans, you are

advised to purchase travel insurance to cover travel disruption.

 Passengers travelling with a medical condition or pregnancy may be

required to produce a doctor’s certificate to be able to fly. Kindly

confirm the airline’s policy in such cases before booking.

 

 Some countries may require a transit visa even if you just transit via

airports in those countries. Delite Global Nest may present this data

on best effort basis at the time of booking. However, you are solely

responsible for checking this information before booking.

 It is mandatory for every passenger including children to present

valid photo identification. The identification proofs accepted for

domestic flights within India for Indian resident citizens, are Driver’s

License, Voters Card, Aadhar Card and Passport. Without valid ID

the guest will not be allowed to enter the airport premises or check

in. Note- PAN Cards will not be accepted as a valid ID card. For

international flights or international passengers on domestic flights, a

Passport is mandatory.

 Infants must be accompanied by an adult at least 18 years of age.

 Infants must have valid proof-of-age documents showing that the

infant is under 24 months old.

 To avail of infant fares, an infant must be under 24 months

throughout the entire itinerary you are booking. This includes both

Onward and Return journeys. If the infant is 24 months or above on

the return journey, you'll need to make a separate booking using a

child fare.

Policies for paid Add-ons and in-flight services:

 Additional payments may be charged by airlines for seat allocations,

meals, extra baggage or other extra services offered by them (hereby

collectively referred to as “Add-on” or “Add-ons”).

 In the case of some airlines, for flights where there is no change in

flight number (‘via flights’), Customers may purchase Add-ons only

for one of the multiple legs of the journey and services like meals will

be served only on one of the multiple legs of the journey.

 In the case of some airlines, for multi-sector flights, Customers may

purchase Add-ons for the connecting sectors. The additional payment

charged for these services shall be per flight in such a case.

 Add-on requests are taken on request basis only and are subject to

airlines confirmation. If there is no availability or the airlines does

not confirm these additional services, we shall refund any additional

amount collected for these services.

 Once booked, any charges collected for Add-ons shall be refunded

based on the airline’s policy.

 Selection of meals is subject to substitution or change as per

availability.

 Cancellations and refunds of booked Add-ons shall be subject to the

respective airline’s policy.

 

 Any changes in Add-ons booked by you shall be subject to the

respective airline’s policy.

 To avail the Add-ons, the e-ticket printout must be presented to the

airline crew, failing which it may not be fulfilled.

Policies for Preferences and Frequent Flyer Miles:

 Any requests regarding seat allocation, meal preferences, frequent

flyer, or any other requests collected at the time of booking are not

guaranteed

 For any information regarding your frequent flyer miles, please

contact the airline directly via phone or during check in.

Check in:

 In the case of most airlines, the standard check-in time begins 2-4

hours before departure for domestic flights and 3-5 hours before

departure for international flights.

 At certain congested airports, it is recommended to reach at least 2

hours before departure time in the case of domestic flights and at

least 3 hours in the case of international flights for check in. Airlines

may send out a notice to passengers to arrive early at airports during

congestion times.

 Certain Airlines have specific check-in rules and customers are

requested to verify these rules before booking. For Example -

Passengers need to check-in at least 2 hrs prior departure for Air

India and Air India Express domestic flights, else may be considered

as a no-show.

 Delite Global Nest shall not be responsible if you are not allowed to

fly because of late check-in by the airlines.

 It is mandatory for every passenger including children to present a

valid ticket copy and a valid photo identification at the time of check-

in. The identification proofs accepted for domestic flights within

India for Indian resident citizens, are Driver’s License, Voters Card,

Aadhar Card and Passport. Without valid ID the guest will not be

allowed to enter the airport premises or check in. Note- PAN Cards

will not be accepted as a valid ID card. For international flights or

international passengers on domestic flights, a Passport is

mandatory.

 You may need to carry appropriates travel permissions (Valid

Passport, Visa, Immigration clearance etc.) done before departure.

Delite Global Nest shall not be responsible if you are not allowed to

fly because of any such reasons by the airlines.

 

Air Carrier Rules:

 The Airline reserves the right to deny admission or boarding for

onward or return flights, in case the Customer fails to board any

segment of the travel for his itinerary. Delite Global Nest shall not be

responsible or liable for such refusal of admission or boarding.

 The circumvention of an air carrier's rules, including practices such

as back-to-back ticketing (purchasing two or more tickets with

overlapping travel dates in order to circumvent minimum stay

requirements) and hidden-city ticketing (purchasing tickets including

segments which the purchaser does not intend to use in order to

circumvent an air carrier's pricing structure), is prohibited by many

air carriers. The use of prohibited ticketing practices may result in

the air carrier taking actions including the cancellation of the ticket,

denied boarding, revocation of frequent flyer miles and other

benefits, additional charges to the purchaser's credit card, additional

charges collected at the airport, or future invoicing.

Airline Cancellation / Rescheduling Policy:

 Sometimes circumstances beyond airlines control may result in flight

delays or cancellations.

 Circumstances beyond airlines’ control can include, without

limitation, weather; air traffic control; mechanical failures; acts of

terrorism; acts of nature; force majeure; strikes; riots; wars;

hostilities; disturbances; governmental regulations, orders, demands

or requirements; shortages of critical manpower, parts or materials;

labour unrest; etc.

 Airlines reserve the right to cancel, reschedule or delay the

commencement or continuance of a flight or to alter the stopping

place or to deviate from the route of the journey or to change the

type of aircraft in use without prior notice and without incurring any

liability for damages or otherwise to the passengers or any other

person whatsoever.

 One airline does not connect to other airlines (unless in the case of

partner or codeshare airlines which are part of the same airline

PNR) and is not responsible for any losses incurred by passengers

while trying to connect to or from other airlines.

 In the case of flight cancellation by the airline, Delite Global Nest and

some airlines will attempt to contact the main passenger on the

itinerary using contact information from the reservations process.

However, we suggest that passengers confirm their itineraries at least

24 hours prior to departure.

 

 In the case of flight cancellation by the airline,

1. Some (but not all) airlines may try to rebook you on the next

flight with available seats, in the same class of service as your

original flight, at no additional charge.

2. Some (but not all) airlines may try to rebook you in a higher

class of service if the original class is full.

3. If your ticket is for business or first class and space is not

available, some (but not all) airlines may often try to rebook

you in a lower class and offer a partial refund.

4. Delite Global Nest may offer to cancel and rebook another

flight or airline carrier to your destination from the ones

available at that time. In most such cases, the total cost of the

cancelled flight will be refunded back to you as per standard

Delite Global Nest refund policy and fresh payments shall be

collected for the new alternate flight booking.

5. If you opt not to fly due to the cancelled flight, you will often be

issued a refund for the unused portion of the ticket.

6. You will often be issued a refund for Add-ons (extra services

like meals, seat allocation, baggage, etc.) booked on cancelled

flight if you opt not to fly due to the cancelled flight.

 

 Further, if Delite Global Nest or the airline is unable to reach you on

the phone numbers provided, then an email will be sent to the email

address given by the Customer, and the Customer should exercise

their options within 24 hours of email being sent, failing which the

Customer shall be deemed to have accepted and the airline will

conclude – as under:

1. the revised timing in case of rescheduled flight is accepted by

the Customer and shall entertain further changes only as per

standard policy

2. that for cancelled flight, the Customer does not find it suitable

to travel on another scheduled flight of the airline on same day/

another day, subject to availability, and will thus cancel the

booking and process full refund to the mode of payment.

 Delite Global Nest may charge convenience fee at the time of booking

along with the flight fare. This convenience fee is non-refundable in

case of flight cancellation by the airline.

 In India, in the case of flight delays of more than 2 hours or

rescheduling for an earlier time by more than 1 hour, Customers are

entitled to a full refund or re-booking onto an alternative flight at no

additional cost subject to availability. These terms may be different

in other countries and airlines. You are responsible for checking the

airline’s policy for flight delays or cancellations before booking.

Delite Global Nest shall not be liable.

 

 Airlines may carry forward your Add-ons (extra services like meals,

seat allocation, baggage, etc.) booked on delayed or rescheduled

flights at no extra cost or refund as per the airline’s policy in case

they are unavailable on the rescheduled flights.

 Passengers who have not provided valid contact information at the

time of booking may not be entitled to receive any compensation.

 There may be additional terms and conditions or terms and

condition may vary from the ones mentioned above from airline to

airline with relation to flight delays or cancellations. You are

responsible for checking the airline’s policy for flight delays or

cancellations before booking. Delite Global Nest shall not be liable.

Customer Cancellation Policy:

 All refundable class bookings made on Delite Global Nest are subject

to cancellation charges levied by the airline, which may vary by flight

and booking class.

 Cancellation charges for the same airlines can vary based on the

sector flown, fare type, fare class, fare basis and the condition on

which the fare was booked.

 In certain low fares, these cancellation charges may be higher than

the total ticket fare. Such bookings are deemed non-cancellable and

non-refundable.

 The airline cancellation fee is charged per sector per passenger.

 Airline cancellation charges displayed on our Platforms at the time of

booking are indicative. Delite Global Nest does not guarantee or

warrant this information.

 Airline cancellation charges are subject to change by the Airline at its

sole discretion and without notice to Delite Global Nest. You may

verify the cancellation charges at the time of cancellation with Delite

Global Nest or the airline. Delite Global Nest shall not be liable if

cancellation charges shown on our Platforms have been changed by

the airline. In such a case, we may display the old cancellation

charges while you have booked your travel, but you shall be charged

as per the new cancellation fee schedule of the airline at the time of

cancellation.

 In case, our Platforms do not mention the cancellation charges or do

not display a cancellation policy for a booking, it should be

considered as non-cancellable and non-refundable.

 Passengers are required to re-confirm all cancellation charges prior

to any cancellations.

 In the case of Cancellation of flights within 24 hours of flight time,

Customers may have to contact the airline directly to get their

 

reservation cancelled and then inform us with valid documentation

within 48 hours for refunds. Delite Global Nest shall not be

responsible for ensuring the cancellation of tickets. The sole liability

to confirm the same with the airline shall lie with the Customers.

 In the case of cancellation of flights with more than 24 hours of flight

time, cancellations can be done online (for certain bookings) as well

as through our call centre. Only those cancellation requests which

are made either online or on the phone to our Customer support

team shall be entertained. Delite Global Nest shall not be liable to

entertain any cancellation requests made directly to the airline

without intimating Delite Global Nest and also through any other

medium including, but not limited to, SMS or e-mail.

 Offline cancellations: Cancellation requests may be requested

through the phone. However, Delite Global Nest cancellation fee for

such offline cancellations may be higher.

 Online cancellations: Cancellations for most flights can be made

online by signing in to your Delite Global Nest Account.

 To cancel the tickets online, Customers shall have to complete the

following procedure:

1. Access your booking by logging on to your account on Delite

Global Nest.

2. Click on Request Cancellation against the tickets you have

booked.

3. Customers can select and cancel their entire booking or part of

the booking.

4. A confirmation of cancellation will be sent via email and SMS

to the Customer

 

 Partial cancellation may not be allowed on discounted return and

multi-city fare tickets.

 Airlines stop accepting cancellation requests 2 - 75 hours before

departure of the flight, depending on the airline. You are responsible

for checking the cancellation rules the airline before booking or

cancelling. Delite Global Nest shall not be liable.

 If you have done a 'Web/Tele Check-in' with the airline, you may

have to get in touch with the airline for cancellation. In some cases,

Delite Global Nest may not be able to process the refund and will not

take any responsibility for the same.

 In addition to airline cancellation charges, Delite Global Nest may

charge a cancellation fee as follows per sector per passenger:



 

Travel Type Cancellation Type Delite Global Nest

Cancellation Fee

 

Domestic Online ₹ 300

Domestic Offline ₹ 300

International Online ₹ 500

International Offline ₹ 500

 The aforesaid amount may be changed by Delite Global Nest at its

sole discretion and without notice to the Customer. You shall be

responsible for checking regularly on our Platforms to see if there

has been any change in the same.

 Delite Global Nest may charge convenience fee at the time of booking

along with the flight fare. This convenience fee is non-refundable in

case of booking cancellation by the Customer.

 For all non-refundable class bookings, the airline cancellation fee is

the same amount as the base fare and may include certain

components of taxes and fee.

 This is not applicable on any promotional fares offered by airlines as

cancellation charges for those will depend on the promotional offer.

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